Privacy Policy | Calm Tots

This Privacy Policy outlines how Calm Tots referred to as "we," "us," or "our," collects, uses, maintains, and discloses information obtained from individuals who engage with our sleep consultancy services, referred to as "you" or "your." We are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy applies to the Calm Tots website – www.calmtots.co.uk, our services, and all related interactions.

1. Information We Collect

We may collect personal information from you in various ways, including but not limited to:

a) Contact Information: When you engage with our sleep consultancy services, we may collect your name, email address, phone number, and other relevant contact details.

b) Sleep-related Information: To provide effective sleep consultation, we may collect information about your sleep patterns, habits, concerns, and any other details relevant to our services.

c) Payment Information: If you make a payment for our services, we may collect and store your payment details. However, we do not store credit card information on our servers. We use secure third-party payment processors to handle transactions.

2. How We Use Collected Information

We use the collected information for the following purposes:

a) To provide sleep consultation services tailored to your specific needs.

b) To improve our services, customer support, and user experience.

c) To process payments for the services rendered.

d) To communicate with you regarding our services, appointments, and any updates or changes.

e) To send periodic emails or newsletters with relevant sleep-related information or promotional offers. You may opt out of receiving such communications at any time.

3. Information Protection

We implement appropriate data collection, storage, and processing practices, as well as security measures, to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and other data.

4. Sharing Personal Information

We do not sell, trade, or rent your personal information to third parties. We may share generic aggregated demographic information not linked to any personal identification with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may also share information with third-party service providers who assist us in operating our business, as long as they agree to keep the information confidential.

5. Legal Compliance

We may disclose personal information if required by law or in response to valid legal requests by public authorities (e.g., court orders, or government regulations).

6. Your Rights and Choices

a) You have the right to access, update, or delete your personal information by contacting us directly.

b) You may choose to unsubscribe from our communications or marketing emails by following the instructions provided in the email.

7. External Websites and Services

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage users to review the privacy policies of any external sites they visit.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised version on our website. We encourage you to periodically review this page for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at chris@calmtots.co.uk.

Calm Tots 31st May 2023